Can't get in? Find answers to the most common login and account access questions below.
Your department administrator or instructor creates your account and sends you an invitation email. Click the link in that email to set your password and activate your account. You cannot self-register — access is by invitation only.
If you haven't received an invitation, contact your department training officer or administrator.
Go to pump-forge.com/auth/login and enter the email address and temporary password from your invitation email. You'll be taken directly to your dashboard. Change your password immediately — go to your profile (click your name in the top bar) and update it under Password Settings.
Invitation links expire after 7 days. If your link has expired, contact your department administrator and ask them to resend the invitation. They can do this from the user management panel — it only takes a moment.
If the link gives an error immediately, make sure you're clicking the full link and not a truncated version. Try copying and pasting the entire URL into your browser.
On the login page at pump-forge.com/auth/login, click Forgot Password. Enter your email address and you'll receive a reset link within a few minutes. The link expires after 1 hour.
If you don't see the email, check your spam or junk folder. If you're still locked out, contact your instructor or department admin — they can send you a new temporary password directly.
Check your spam or junk folder first — automated emails sometimes land there. Make sure you're entering the exact email address your account was created with.
If you still don't receive it after a few minutes, contact your department administrator. They can reset your password from the admin panel and send you a new temporary password as an in-app notification.
After several failed login attempts, PumpForge temporarily locks the account to protect it. The lock clears automatically after a short period.
If you need immediate access, contact your department administrator or instructor. They can unlock your account instantly from the user management panel. If you are a department admin, contact PumpForge support from the Contact page.
An inactive account means your department administrator has deactivated it. This can happen when a training cycle ends, a subscription lapses, or as part of a roster change.
Contact your department administrator to have your account reactivated. If you believe this is an error, they can toggle your status back to active immediately.
Two-factor authentication (2FA) adds an extra layer of security to your account. If 2FA is enabled, you'll be prompted for a 6-digit code after entering your password. Open your authenticator app (Google Authenticator, Authy, etc.) and enter the current code shown for PumpForge. Codes refresh every 30 seconds.
If you are seeing a 2FA prompt unexpectedly, contact PumpForge support.
If you've lost access to your authenticator app and are locked out, contact PumpForge support directly via the Contact page. We can disable 2FA on your account after verifying your identity.
Use the Contact page to reach the PumpForge support team. Include your name, email address, and department name so we can locate your account. We respond within one business day.