Can't get in? Find answers to the most common login and account access questions below.
Your department administrator or instructor creates your account and sends you an invitation email. Click the link in that email to set your password and activate your account. Trainees and instructors cannot sign themselves up: your department adds you. A department new to PumpForge gets started from the PumpForge website.
If you haven't received an invitation, contact your department training officer or administrator.
Your invitation email has a Set your password link. Open it, choose your password, and you're taken to the sign-in page at pump-forge.com/auth/login: enter your email address and the password you just chose. PumpForge never emails a password.
If your administrator gave you a temporary password in person instead (they set one when they added you, or reset yours), sign in with it and you'll be asked to choose your own straight away. You can change it any time from your profile — click your name in the top bar, then Change Password.
The first invitation link works for 72 hours; a resent one works for 7 days. If yours has expired, ask your department administrator to press Resend invite on your row of the Users page — it only takes a moment.
If the link gives an error immediately, make sure you're clicking the full link and not a truncated version. Try copying and pasting the entire URL into your browser.
On the login page at pump-forge.com/auth/login, click Forgot your password?. Enter your email address and you'll receive a reset link within a few minutes. The link expires after 1 hour, and setting a new password with it also clears a sign-in lockout.
If you don't see the email, check your spam or junk folder. If you're still stuck, contact your department admin — they can reset your password from your row on the Users page and give you a temporary one in person. You'll choose your own the moment you sign in with it.
Check your spam or junk folder first — automated emails sometimes land there. Make sure you're entering the exact email address your account was created with.
If you still don't receive it after a few minutes, contact your department administrator. They can reset your password from the Users page; PumpForge shows them a temporary password to pass on to you directly, and you choose your own when you sign in with it.
Five wrong passwords lock the account for 30 minutes to protect it. The lock clears on its own after that.
To get back in sooner, use Forgot your password? on the login page — setting a new password clears the lock straight away. Or ask your department administrator to reset your password from the Users page, which also clears it. If you are a department admin and need help, contact PumpForge support from the Contact page.
An inactive account means your department administrator has deactivated it. This can happen when a training cycle ends, a subscription lapses, or as part of a roster change.
Contact your department administrator to have your account reactivated. If you believe this is an error, they can toggle your status back to active immediately.
Two-factor authentication (2FA) adds an extra layer of security to your account. If 2FA is enabled, you'll be prompted for a 6-digit code after entering your password. Open your authenticator app (Google Authenticator, Authy, etc.) and enter the current code shown for PumpForge. Codes refresh every 30 seconds.
If you are seeing a 2FA prompt unexpectedly, contact PumpForge support.
Use one of the recovery codes you saved when you set up two-factor authentication: type it in the code box at the two-factor step instead of the 6-digit code. Each recovery code works once. If you have no recovery codes left, contact PumpForge support via the Contact page and we will help after verifying your identity.
Use the Contact page to reach the PumpForge support team. Include your name, email address, and department name so we can locate your account. We reply within 72 hours.